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Policies
Shipping
Standard Shipping Within the Continental U.S. - Our preferred methods of shipments are USPS Priority Mail and UPS Ground. The method we choose depends on the size of the package and delivery location. If you have a preference, please let us know.
- Up to $100: $9 flat rate shipping
- FREE SHIPPING over $100
Store Pickup - If you live in Chicago and would like to pay for an item online but pick it up at the store, just select Free Store Pickup when you check out. We'll have your item waiting for you behind the counter.
Alaska, Hawaii, and International Orders - We're sorry, but at this time we do not ship outside of the continental U.S.
Overnight Shipping - For expedited orders, please call our store at 773-384-4454 and we will quote a rate for your requested speed of service.
Sales Tax
Because Cat & Mouse Game Store is incorporated in Illinois, Illinois residents are charged sales tax, which is currently 9.25% at our location.
Return & Exchanges
Items purchased in our brick and morter store can be returned for a full refund with original receipt within 14 days of purchase. Items returned with a gift receipt can be exchanged within 30 days. Items must be in their original condition; all sales of clearance items are final.
Online Orders
All returns of online orders must be authorized in advance; please fill out the return request form to recieve authorization. We accept returns on unopened, unused products for 14 days after the order is received. When we receive a return, we will issue a full refund of the purchase price plus any taxes. The customer must cover the cost of return shipping for all returns that are not the result of errors by Cat & Mouse Game Store.
How to Return an Item
- Wrap the package securely and include the original packing slip. Use the original packing material, if possible. Mail the package to the address listed below.
- For your protection, we recommend you send your exchange with an insured, trackable carrier, like UPS. We do not recommend using overnight or second-day shipping due to the expense. Once we receive your item, we'll send you confirmation via e-mail.
- We'll process your refund within 3 business days after receipt of your package.
Send returns to:
Cat & Mouse Game Store
2212 W. Armitage
Chicago, IL 60647
Privacy
We would never think of sharing any of your information with anyone. We simply use your information to get your purchase out the door, or to contact you if we have any questions or concerns about it. That is all!